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SHIPPING:
ORDER PROCESSING:
Most orders are shipped by the next business day! Please allow 1-3 days to process your order. Expect an email within 3 days to let you know your order is on the way!
FLAT RATE SHIPPING:
Orders are generally shipped within 1-2 days using FedEX, UPS, and USPS. Flat rate shipping fee of $10 applies to orders less than $50.
DOMESTIC SHIPPING RATES AND ESTIMATES:
We offer $10 flat rate shipping for orders less than $50. Free shipping on all orders over $50.
RETURNS:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase. To start a return, you can send us a message.
Please note that returns will need to be sent to the following address: 2205 AMHERST AVE, BUTTE, MT 59701
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
In the event that your order arrives damaged in any way, please send us a message as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.You can always contact us for any return question at admin@thestonefly.com.
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